Dial 112: Haryana embarks on quick policing response
By Our Special Correspondent
Panchkula, May 3: Sky was overcast and signs of heavy downpours were visible near Karn Lake in Karnal, Haryana. A few morning walkers strolled around the lake when they caught sight of a badly injured cow stuck in the waters.
The youngsters quickly resolved to rescue the cow. But they soon found that they were without the means and the time was short, for the cow had been badly injured. One of them dialed emergency number 112 to test the claims of the Haryana Police of quick response.
They were soon pleasantly surprised as an Innova SUV, equipped with several of the emergency equipment arrived, and the police personnel turned out to be more eager to quickly retrieve the cow. They dialed the animal rescue team, and the cow was safely brought out.
AS Chawla, the IT and Nodal Officer of Haryana 112, is full of tales of the emergency initiative making definitive and visible changes in policing. “One small girl called Dial 112, saying that her mother was about to commit suicide. Even while she was not able to provide necessary details, location was tracked down and the police reached her house within time to save her mother. Both the child and her mother are living happily now,” said Chawla.
The smart policing with the technical intervention backed by sophisticated equipment is seen to be the feature of Haryana Dial 112, which also includes Fire and Ambulance in its ambit. C-DAC has created a technical architecture to provide resilience and efficacy to Dial 112. The team of persons tasked with taking the emergency calls, who work round the clock in three shifts, also have specialists to cater to the needs of the people with special needs.
“A dumb and deaf girl once walked into a police station, and she was incessantly sobbing. The station in-charge immediately connected to Dial 112 on a video call, and soon it was found that she had been sexually assaulted. The accused was nabbed quickly with the help of the details provided by the victim,” added Chawla.
Haryana Dial 112 has been established at a cost of Rs 31.82 crores, with a recurring annual cost of Rs 36 crores, while there are 630 Innova vans and over 4000 police personnel to respond to emergency situation all across the state. Haryana Chief Minister Manohar Lal Khattar is said to closely monitor the functioning of Dial 112.
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